Where Brightline support stands today, the wins we drove side-by-side, and the one move that frees your Returns team for good.
Get first-response time under 2 hours — without adding headcount. Here's the full journey.
More tickets, faster answers, happier customers — and not one new seat. That's the definition of leverage.
As response times fell, CSAT climbed steadily — clearing the 85% benchmark and finishing the quarter at 89%.
The single most demanding weekend of your year — absorbed cleanly, with no surge hires and no overnight queues bleeding into the new week.
Faster resolutions and higher throughput meant the volume growth was absorbed without expanding the team.
Your 8-agent Returns team is still running on email — outside Reso entirely. That means no shared queue, no metrics, and slower customers exactly where patience runs thinnest.
We'd rather name it than hide it. The good news: it's the easiest win left on the table.
~40% of your tickets are simple "where's my order?" questions. The Autoresponder handles them instantly and end-to-end.
That's the equivalent of giving the Returns team their week back.
The platform behind every number in this deck. Locks in your gains for another year.
Auto-handles 40% of tickets, frees the Returns team, and pays for itself against a single avoided hire.
Against ~$90k already saved this quarter alone. The math keeps working in your favor.
Renewal lands in 6 weeks — let's get ahead of it.
Sign the 40-seat renewal and attach AI-Autoresponder.
Migrate the 8 Returns agents off email and into Reso.
Train on your "where's my order" flows and go live.
Measure deflection & Returns response times at 30 days.
Thank you, Brightline — here's to an even stronger next quarter, together.